Privacy policy - Politique de confidentialité

Privacy Policy of the KOKORO lingua Mobile Application

Last Updated: 09/09/2024

Introduction

KOKORO lingua and BIG BANG Generation (hereinafter "we", "our", or "us") place great importance on the protection of your personal data. This privacy policy describes the types of information we collect through our mobile application ("the Application"), how we use that information, with whom we share it, and the choices you have regarding the use of your data. By using our Application, you accept the practices described in this policy. If you do not agree with these practices, please do not use our Application.

1. Data Controller

The data controller of the personal data collected through the Application is:

KOKORO lingua
Public Limited Company with a capital of 100,000 Euros
Headquarters: Rue de la Pierre-à-Mazel 39, c/ Microcity SA, 2000 Neuchâtel, Switzerland
Unique Identification Number IDE CHE-214.218.598 (Neuchâtel Commercial Register)
President: Mrs. Nathalie Lesselin

For any questions regarding this privacy policy, you can contact us at the following address: direction@kokorolingua.com.

2. Information We Collect

a. Information You Provide Directly

When you use our Application, we may collect the personal information that you provide directly, such as:

• Identification Information: Name, first name, email address, phone number, postal address.

• Account Information: Username, password, communication preferences.

• Payment Information: Bank or credit card details to process purchases or subscriptions.

b. Information Collected Automatically

When you use the Application, certain information is collected automatically, including:

• Location Data: Information about your geographic location, if you have authorized the collection of this data.

• Usage Data: Information about how you interact with the Application, including pages visited, time spent on the application, features used, etc.

• Camera Data: Our app may capture and process camera data during specific activities, such as while playing quizzes. Images are captured only at the moment immediately following user interaction with a designated button. These images are transmitted to third-party providers solely for evaluation purposes. We do not store any images; they are discarded immediately after processing. No images are captured or transmitted at any other time beyond these specified interactions.

• Technical Data: Device type, operating system, app version, unique device identifier (IDFA, GAID), IP address, and other similar data.

c. Information Collected via Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your use of the Application. These technologies help us understand your preferences and personalize your user experience. You can manage your cookie preferences through your device or browser settings, although this may affect certain features of the Application.

3. Use of Information

The information we collect through the Application may be used to:

• Provide and Manage the Application: Ensure the proper functioning of the Application, process your transactions, and manage your account.

• Personalize Your Experience: Tailor content and offers according to your preferences, including advertisements and recommendations.

• Communicate with You: Send you push notifications, updates, security alerts, promotional messages, and other communications related to the Application.

• Analyze Trends: Analyze the use and performance of the Application to improve it and develop new features.

• Ensure Security: Protect the Application and your information against unauthorized access, loss, theft, or alteration.

• Comply with Legal Obligations: Retain and disclose the necessary information to comply with applicable laws, legal requests, and judicial procedures.

4. Sharing of Information

We may share your personal information with the following parties, under the conditions described below:

• Third-Party Service Providers: We share your information with third-party providers who perform services on our behalf, such as app hosting, payment processing, sending push notifications, data analysis, image processing, and managing marketing campaigns. These providers are required to protect your information and use it only for the purposes for which it was shared.

• Business Partners: In certain cases, we may share your information with our business partners to provide you with joint services or special offers, subject to your consent.

• Legal Obligations: We may disclose your personal information if required by law, such as in response to a court order, subpoena, or any other legal request from competent authorities.

• Mergers and Acquisitions: If we are involved in a merger, acquisition, reorganization, or sale of all or part of our assets, your information may be transferred as part of this transaction.

5. Data Security

We take the security of your information very seriously and use appropriate technical, administrative, and physical measures to protect your information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to achieve the purposes described in this privacy policy unless a longer retention period is required or permitted by law. The specific retention periods are as follows:

• Account Data: Retained as long as you maintain an active account on the Application.

• Payment Data: Retained only for the duration necessary to complete transactions and in compliance with applicable legal requirements.

• Location Data: Retained as long as you use the features of the Application requiring this data.

• Marketing Data: Retained until you unsubscribe from our marketing communications.

7. Your Rights as a User

Under the General Data Protection Regulation (GDPR) and other applicable laws, you have several rights regarding your personal information, including:

• Right of Access: You have the right to request a copy of the personal information we hold about you.

• Right to Rectification: You may request the correction of any inaccurate or incomplete information.

• Right to Erasure: You may request the deletion of your personal information under certain circumstances, particularly if it is no longer necessary for the purposes for which it was collected.

• Right to Restriction of Processing: You may request the restriction of the processing of your data in certain situations, for example, if you contest the accuracy of the data.

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

• Right to Object: You may object at any time to the processing of your personal data for reasons related to your particular situation unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

• Right to Withdraw Consent: If the processing of your data is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise your rights, please contact us at the following address: info@kokorolingua.com. We are committed to responding to your requests as promptly as possible and in compliance with applicable laws.

8. International Data Transfers

Your personal information may be transferred and stored in countries other than the one in which you reside, including countries outside the European Economic Area (EEA), where data protection laws may differ from those of your country. In such cases, we will ensure that appropriate safeguards are in place to guarantee an adequate level of protection of your personal information, in accordance with the GDPR and applicable local laws.

9. Use of Data by Third Parties

Our Application may contain links to third-party websites or services. These third parties may collect information about you when you interact with their content or services. We are not responsible for the privacy practices or the content of these third-party websites or services. We encourage you to review their privacy policies before providing them with any personal information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you of significant changes, if required by law. We encourage you to review this policy regularly to stay informed about our practices.

11. Contact Information and Data Protection Officer

The appointment of a Data Protection Officer (DPO) reflects KOKORO lingua's commitment to protecting, securing, and ensuring the confidentiality of our customers' personal data.

If you have any questions regarding this privacy policy or the data processing activities carried out by KOKORO lingua, or if you wish to exercise any of your rights under the GDPR, please contact us at:

By Mail:

KOKORO lingua SA
Rue de la Pierre-à-Mazel 39
c/ Microcity SA
2000 Neuchâtel – Switzerland

By Email: info@kokorolingua.com